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SPRING INTO GIVING

The Rex Cancer Center

From discovery to recovery, Rex Cancer Center helps patients learn to live with cancer.

Rex Cancer Center has a long tradition of caring for patients not only through the latest technology and treatments for cancer, but also with compassion and support throughout their care. At Rex, we offer a full range of cancer services in a convienient location, and a staff of cancer specialists including doctors, nurses, therapists, counselors, registrars, social workers and educators dedicated to helping patients learn to live with cancer.

At the foundation of Rex Cancer Center are outstanding radiation oncology and hematology/oncology services as well as a broad range of comprehensive support services. Rex Cancer Center offers the most-up-to-date cancer care including cutting edge treatments and clinical trials. In addition to offering a full range of oncology and hematology services in prevention, detection, diagnosis and treatment of cancer, we also provide patients and their families with educational programs, screening opportunities, patient navigation, nutritional consults, integrative/wellness workshops, support groups and individual/family counseling. In addition, we provide opportunities for our physicians to share with patients and the community current information about cancer topics during our Ask the Expert series and podcasts of taped radio interviews.

Rex Cancer Center is certified by the American College of Surgeons as a Comprehensive Community Cancer Center. Patients at Rex receive the same level of care found in many major university medical centers with the added convenience of not having to travel far fro home. Patients also have added confidence knowing that Rex is affiliated with the nationally-recognized N.C. Cancer Hospital and the UNC Lineberger Comprehensive Cancer Center in Chapel Hill.

Click here to review the Rex Cancer Center Annual Report.

Find out more about how to learn to live with cancer by visiting us at Rex Cancer Center.

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Answers to some of the frequently asked questions by new patients are listed below.

How do I make an appointment? •
How do I deal with insurance claims for office visits? •
How do I file insurance claims? •
How am I going to be billed? •
What are my options if I don’t have insurance coverage? •
Who do I contact in case if an emergency? •
Do I need a referral and how do I obtain one?

How do I make an appointment?

The main telephone number at the Rex Cancer Center is (919) 784-3105. Our receptionist will direct you to offices of either Rex Hematology Oncology Associates (919) 784-6818 or the offices of Rex/UNC Radiation Oncology Services (919) 784-3018. It is helpful to have your physician make the referral for you so we can get your medical records from his or her office prior to your visit. Also, please click here to download, print and complete the Outpatient Health Assessment form. Bring it with you to your first appointment.

How do I deal with insurance claims for office visits?

We will file insurance claims for you.

How do I file insurance claims?

Please bring your insurance card(s) on your first visit and we will file all claims.

What if I don't have insurance coverage?

If you have no insurance we request you see our financial counselor and set up a payment schedule. There are other agencies that provide limited assistance. Our financial counselor will work with you individually to locate these resources and help you get in contact with these agencies.

Who do I contact in case of an emergency?

We recognize that emergency situations do arise and we will do everything in our power to respond to your problem as quickly as possible. If an emergency arises while the Cancer Center is closed, call the following numbers:

For Rex Hematology Oncology Associates - (919) 784-6818

For Rex/UNC Radiation Oncology Services – (919) 713-1502

The answering service will promptly forward your message to the doctor on call. If you do not receive a return call within 15 minutes call again.

If an emergency arises while the office is open, please call the office as early in the day as possible and you will be seen as quickly as possible.

How am I going to be billed?

Deductibles and co-insurances balances will be billed monthly. Balances for hospital based charges are billed every six months.

Do I need a referral and how do I obtain one?

If your insurance requires a referral from your primary care it is the patient's responsibility to obtain this before the date of service. We will notify you by phone the day before your appointment if you need to get an updated referral. You can have your primary care physician's office fax it to us at (919) 784- 6828 for Rex Hematology Oncology Associates or (919) 784-3180 for Rex/UNC Radiation Oncology or you can bring it with you when you come for your appointment.

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